Support

Help & Support : Frequently Asked Questions

General Support

Click on Reset My Password and enter your email address for your Bright Light Fine Art account.  You should get an email to reset your password within 15 minutes.  Note: please check your spam and junk mail.

Sometimes, this can happen because of cache issues.  Below are instructions to clear your cache from a PC or a MAC/Apple Device, so that you can successfully login and access the website.

PC Instructions to Clear Your Cache

MAC Instructions to Clear Your Cache

iPad or iPhone Instructions to Clear Your Cache

Another option is to open an Incognito Window or Browser and try to login this way.

If you still have trouble, please Email Support and we can re-set your Password.

To update your payment method, login to your user account. From your menu dashboard on the left, click on “Payment Methods”, and add a new card.

By default our website will keep users and members logged in for maximum of 48 hours before logging them out or if they chose to close the browser before. If you click on “Remember Me” checkbox on the login page of the website, we will keep you logged in for 14 days before logout, and require you to re-authenticate again.

What our website does, is create a login session cookie upon user login and set expiration date accordingly. After that time period, session cookies expire.  Then, automatically we require users and members to login again, as a security feature.

To view membership videos, always check to make sure you are logged in.

If you are logged in, you will see your Dashboard.

Bright Light Fine Art Dashboard Screenshot

eBooks

This eBook has been designed as a fixed-layout ePub file to preserve the qualities of the original print book. The following highlights how to open and read a fixed-layout ePub file on a computer or mobile device:

  • On Apple computers, iBooks is used to read eBooks. To read an eBook on an iPhone or iPad, sync it via iTunes or iCloud Drive.  The eBook can also be directly downloaded from an iPhone or iPad and opened in iBooks.
  • On PC’s, our eBook Designer recommends the Readium browser extension for Chrome. For specific instructions, click on the following: How to open an ePub file on a PC or laptop using Readium. The EPUBReader browser extension for Firefox can also be used.  Google Play Books can be used to read eBooks on Android mobile devices.  NOTE:  if you have a Mac or iPad device, you can download the Chrome app and add the Readium app as an extension so you can read your eBook.

The Artists Guild Membership

The Artist Guild is for beginners and advanced artists alike, who are discovering the best online art instruction of drawing and painting classes is available at Bright Light Fine Art.  Bring your work and your understanding of painting and drawing to a completely new level by becoming a member and joining The Artists Guild.  Learn how to paint, draw still life, portraits, landscapes and more from the masters, like David LeffelSherrie McGraw and Jacqueline Kamin, as they share their expertise in traditional realist drawing and painting classes through a constantly expanding collection of exclusive fine art videos and live instruction.

To learn more about The Artists Guild Membership, visit our membership page.

Login to your account.

From your dashboard menu on the left, select “Membership Videos”.

Click on the RENEW button for your membership.

Update your credit card and billing details.

If you are a Basic, Professional or Masters Member, you are eligible to upgrade directly from your account.

Login to your account.

From your dashboard menu on the left, select “Subscriptions”.

Click on your subscription# (i.e., for your membership you would like to upgrade).

You should see an UPGRADE button.  Choose the selection.

Select that and choose which membership you would like to upgrade to and follow the checkout process.

NOTE:  if you have a Silver, Gold or Platinum membership, you may pause or cancel that membership, then join from our Artists Guild Membership page as a Basic, Professional or Masters.

To access your membership videos, you have a couple of options.

  1. Option#1

Go to Member Login.

Enter your Email and Password.

From here, you should see a variety of membership icons and titles.

Choose your membership icon to view your videos.

Artists Guild Membership Icons

  1. Option#2

Go to Member Login.

Enter your Email and Password.

From here, you should see your dashboard with a menu on the left.

Click “My Membership“.

From here, you should see a list of your art instruction videos.  Note:  there are several pages.  You can click on the title of each video to view.

The David Leffel Facebook live broadcast every Sunday at 11:00 AM Mountain Time (United States).  It is something that David and Sherrie offers to non-members, members, and whoever just wants to watch the broadcast on Sundays. Non-members, members, and whoever wants to watch can continue to watch David Leffel on Sundays have access to the videos 24 hours after for free.  For those who wish to re-watch the videos, we now offer them in our Artists Guild Memberships.

About the Broadcast

Not only is SUNDAYS WITH DAVID LEFFEL informative, it is also inspirational.  After watching these approximately hour-long films, you will have a roadmap to becoming a better artist from one of the greatest practitioners alive today. The intimacy of these shows is hard to overstate; David is vulnerable, unfiltered and unapologetic. He speaks from over 50 years of teaching experience, revealing a wisdom not found elsewhere. Sherrie McGraw introduces David and relays questions to him in real time, and being a master artist in her own right, she will weigh in from time to time with her own questions or comments when warranted. This is an extraordinary glimpse into a modern day master’s artistic mind, honed through years of delving into the subject he loves most—painting.

Option#1

Sometimes, this can happen because of cache issues.  Below are instructions to clear your cache from a PC or a MAC/Apple Device, so that you can successfully login.

PC Instructions to Clear Your Cache

MAC Instructions to Clear Your Cache

Option#2

Another option is to open an Incognito Window (it will open your Browser in a private window), and try to login this way.

Bright Light Fine Art Help

You have the option of temporarily suspending your membership to pause your billing.   This way, you can come back anytime to reactivate your membership and continue learning from our world-class master artists.

To Suspend/Pause Billing

  1. Login to your account.
  2. Once Logged in, on the left, you should see a main menu (Dashboard)
  3. Click on the link that says “Subscriptions“.
  4. On the next screen, you should see some subscription IDs and see which ones are active.  Click on the subscription ID that you would like to suspend.
  5. You will see a button that says SUSPEND.  Click that to process.
  6. Anytime you want to reactivate, you would follow the above instructions and click RESUBSCRIBE to process.

If you would like to cancel, please follow the instructions below.

  1. Login to your account.
  2. Once Logged in, on the left, you should see a main menu (Dashboard)
  3. Click on the link that says “Membership Videos or My Membership“.
  4. On the next screen, you should see your membership, with a button that says “Cancel”.
  5. Click that to process.

Welcome to the Bright Light Fine Art and The Artist Guild Contact Page for David Leffel, Sherrie McGraw, Jacqueline Kamin, Stacy Kamin, & the Support Team.

Call Us
(855) 645-2787
+1 (307) 200-9377

Email Us
Email Support

Hours

Monday – Friday 9am – 4pm PST

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